I brought my computer in for repairs here in December of 2012 as the CPU would not boot up. I would rate this as FAIR (not Poor).
Seth was helpful, took time to explain the problem, and was open.
The anti Virus software they sold me, Viper, I like
It cost what they said it would.
Cost was reasonable.
It took more than 2 weeks to get my computer returned
It took more than a week for them to give me any update (which I had to call for)
No one would explain to me why my hard drive needed replaced.
There were multiple blown promises as to when I would get my pc back
I felt like repair business was a distant third to computer sales (2nd) and corporate accounts (1st).
I will say that I will try this place again though I believe depending on how they answer my questions up front as there are not alot of other repair places in town.